|
How do I cancel my advertising account?
For monthly or annual recurring billing accounts, you can simply login to your account and click on the Cancel link next to your account information. You may need to scroll down past any announcements to see your account information.
6 and 12 Month accounts stay online until the end of the contract period. You are under no obligation with standard 6 and 12 Month accounts to renew at the end of your contract period. Your ad will go down automatically at the end of your contract period if you do not renew your account.
If you are closing your business or moving, you may request for us to remove your ad in writing but there are no refunds for 6 or 12 month advertising accounts. However, if there is any credit left on your account it will stay there and you can use it towards advertising another business or in a different market.
go back to questions
|
How do I change my credit card on file with you?
For Recurring Monthly or Annual Billing accounts, you can login to your account and click on “Update Credit Card” in the left navigation under My Account.
For all accounts including recurring billing accounts, you can fax in the attached credit card authorization form to 1-866-305-1727.
IBS Design Credit Card Authorization Form (Word format)
go back to questions
|
How do I change my photos?
To change your photos, all you need to do is login to your Advertiser Administration area and click on the Edit Listing / Photos link in My Account navigation bar to the left. This will take you to a page where you can administer your ads. We have separate administration links on this page for your General Information, your Description, and your Photos.
You may see more than one box on this page if you have ads in multiple locations with us. For example, if you have an ad in the Atlanta market and the Athens market, you will see 2 separate yellow boxes labeled Atlanta Ad and Athens Ad. You will need to administer each ad separately.
To change your photos, click on “Edit Photos”. *If you have ads in more than one market, you will need to change the photos for each ad separately.
go back to questions
|
How do I edit my dates in my calendar / open date system?
Login to your account (instructions above) and then click on the Add/Edit/Delete Date Availability in the My Account navigation to the left. Then followin the onscreen instructions for adding, editing and deleting dates for your calendar.
go back to questions
|
How do I edit my listing?
You have the power to update, change, edit your listing anytime - 24 hours per day 7 days a week.
All you need to do is login to your Advertiser Administration area and click on the Edit Listing / Photos link in My Account navigation bar to the left. This will take you to a page where you can administer your ads. We have separate administration links on this page for your General Information, your Description, and your Photos.
You may see more than one box on this page if you have ads in multiple locations with us. For example, if you have an ad in the Atlanta market and the Athens market, you will see 2 separate yellow boxes labeled Atlanta Ad and Athens Ad. You will need to administer each ad separately.
Most all fields of your Ad can be edited by clicking on the “Edit General Information” link on the above page.
To edit the body copy on your Profile page, click on “Edit Ad Description”.
To change your photos, click on “Edit Photos”.
go back to questions
|
How do I login to my account?
From any page on the Web site, click on the Login link in the top right hand corner.
go back to questions
|
How do I renew my account with you?
To renew your account, simply login to your Advertiser account and click on the Renew link in the left My Account navigation. If your ad membership has already expired, you can still login to your account but you will be forced to renew prior to accessing any account information.
go back to questions
|
I forgot my login. How do I get it?
If you have forgotten your login, click on the Forgot Your Login link below the login box. This will take you to a page where you can enter your Vendor ID (found in the lower right corner of your profile page). The system will automatically email the login information to the email address in the account associated with the Vendor ID you entered.
If you have changed email addresses or have a very strict spam blocker, you may not receive this email. In these cases, you will need to click on the Contact Us link at the bottom of any page and request your login via the Contact Form. Be sure to tell us that your email has changed in that form so that we don't send the information to a bad email address.
go back to questions
|
I was charged twice on my credit card statement. What do I do now?
We are more than happy to void or credit back any duplicate charges that have occurred on your card from our company. Please do not dispute the duplicate charge with your credit card company. It is much simpler for us to just credit you back and too many credit card disputes can hurt our pecentage rate with the merchant bank. We want to keep our ad rates low for you!
Also, please do not call us to tell us about the duplicate charge. It is much faster for all of us if you simply email the information to us as we will need it in writing to research and apply any credits.
So, to let us know about the duplicate charge, simply go to the Web site where you advertise and click on the Contact Us link in the bottom left corner. Using our Customer Service Contact form, please email us your full contact information as well as the dates and amounts of all duplicate charges. We will process the credit as quickly as possible and within 24 hours on business days (Monday - Friday).
go back to questions
|
What is the payment information for check payments?
We accept business checks, cashier's checks or money orders. Although we will accept a personal or counter check, we must wait for the check to clear the bank prior to activating the ad.
Please make all checks payable to our publisher “IBS Design, LLC” and mail to:
IBS Design, LLC
P.O. Box 54518
Atlanta, Georgia 30308
Advertisers in Florida can make their checks payable to "IBS Design, LLC" and mail checks to:
IBS Design, LLC
P.O. Box 484
Jensen Beach, Florida 34958-0484
Ad Set Up from Check Payment
Please allow 3 to 5 business days for ad set up after we receive your check. For personal or counter checks, please allow 2 weeks for ad set up.
Returned Check Fee
If a business check is returned for any reason, we charge a $25 processing fee. After a check has been returned, we allow a 10 day grace period before removing the ad. To keep the account in good standing, the customer must pay the amount due by credit card, cashier's check or money order within 10 days of notice from our office. The $25 processing fee will be added to the price of the ad and we will send you a new invoice to pay within the 10 day grace period.
In the case of personal or counter checks that are returned, we will require payment by credit card, cashier's check or money order plus the $25 processing fee prior to activating the ad.
go back to questions
|
Where do I mail my check payment?
Please make all checks payable to: IBS Design, LLC and mail to our publishing office in Atlanta:
IBS Design, LLC
P.O. Box 54518
Atlanta, Georgia 30308
go back to questions
|
|
|
